Terms & Conditions

Online Payments:

  1. All online payments are paid in full and receive a 10% DISCOUNT on letter/number & symbol hire only.
  2. Online payments eligible for the 10% Discount are the credit card, eway or paypal payment options only.
  3. Any extra travel outside 50km from CBD and any miscellaneous items such as generators etc will be invoiced to the hirer and are required to be paid within 14 days from date of invoice or 14 days prior the event, whichever comes first. Extra travel will be charged at a rate of $1.50/km; over 250km distances will be quoted.
  4. You will receive a confirmation email with your online booking when paying via credit card or Paypal and a Vintage Letters & Co staff member will be in touch with you within 2 business days to discuss the venue location and details.
  5. When booking online but paying via EFT or Cheque payment your booking date will be confirmed once the finds have cleared in our account. A Vintage Letters & Co staff member will be in touch with you within 2 business days from the cleared funds to discuss the venue location and details.
  6. All online payments are fully refundable 6 months + prior the event minus 25% which is non-refundable. Payments are non refundable within 30 days of the event, however the event date and/or venue may be changed up to 12 months after the original booking date. if you cancel your event altogether within 30 days of the event you are still required to pay the full amount of your booking.
  7. If payments are not received in full prior the event Vintage Letters & Co reserve the right to cancel the booking and no refund will be issued for any payments received.
  8. By agreeing to the terms and conditions in the checkout you automatically agree to Vintage Letters & Co’s Hire Agreement

Invoiced Payments:

  1. All booking payments made by telephone 1300 835 861 or in person with a Vintage Letters & Co representative require an initial deposit of 50% which is to be paid within 5 days from date of invoice or 14 days prior the event, whichever comes first. 25% of the deposit is non-refundable on receipt of deposit.
  2. The remaining 50% / 75% is to be paid 30 days prior the event.
  3. Any extra travel outside 50km from CBD and any miscellaneous items such as generators etc will be invoiced to the hirer and are required to be paid within 14 days from date of invoice or 14 days prior the event, whichever comes first. Extra travel will be charged at a rate of $1.50/km; over 250km distances will be quoted.
  4. You will receive an email with your booking confirmation following the received deposit and a Vintage Letters & Co staff member will be in touch with you within 2 business days to discuss venue location and details.
  5. All payments over the initial 50% deposit are fully refundable 60 days prior the event. Payments are non refundable within 60 days of the event, however the event date and/or venue may be changed up to 12 months after the original booking date (subject to availability), if you cancel your event altogether within 30 days of the event you are still required to pay the full amount of your booking.
  6. If payments are not received in full prior the event Vintage Letters & Co reserve the right to cancel the booking and no refund will be issued for any payments received.
  7. Late payments may incur late fees and will be calculated at the 10% of the total booking cost, if the booking has been cancelled already and has to be restored a $50 admin fee will apply.

General Terms & Conditions:

  1. Vintage Letters & Co’s light up letters are not designed to be sat on or lent against. However, Vintage Letters & Co are happy to liaise with a professionally appointed photographer to discuss any portraits required and the specifics of where and how you can pose with each letter/prop hired by the hirer.
  2. Our letters are designed for indoor and outdoor use. Given weather and ground conditions Vintage Letters & Co will display our letters/props outdoors in particular circumstances. We will work with you to our best ability to ensure you get your letters/props where you want them, inside or out.
  3. Specific details on the exact location the hirer would like the letters/props must be received 14 days prior the event. In the event Vintage Letters & Co do not think the location is un-suitable upon delivery due to weather, uneven grounds, electrical etc we will attempt to contact the hirer and agree to an alternative solution. If the hirer is not contactable Vintage Letters & Co reserves the right to place the letters/props in a safe location they deem practical and visually dynamic. Eg. If the weather forecast for the day is deemed un-suitable because of rain / thunder etc our letters will need to be Undercover or Indoors, we ask you have an alternative position in case this happens and inform your Event Coordinator.
  4. It is solely the hirer’s responsibility to seek approval from the venue to engage Vintage Letters & Co to be able to display our lights/props in their venue. We can help you liaise with the venue upon your request if the venue requires specific information/dimensions. Vintage Letters & Co will liaise directly with the venue for pick up and drop off times for the letters/props. All Our Pick ups are done the next day, if your venue requires your items to be picked up at the conclusion of your event we charge an After Hours pickup fee for that which is $125. Our ‘After Hours Pickup’ is deemed from 9pm – 5.30am. Please advise us if this is required so we can invoice your accordingly.
  5. We have silent generators available for hire if you require one for $120/day which includes all extension leads. Website prices do not include a generator hire.
  6. The hirers accept full responsibility for any loss or damages to the lights/props whilst at their event and will be invoiced for any damages and loss of other customers events while being repaired or replaced.
  7. Full terms and conditions are available on request and will be included in hire agreement.
  8. Any orders $50- or below will automatically incur a $50- delivery fee. Additional delivery outside 50km from the CBD will incur our standard delivery fees.
  9. The hirer will not move the props from the set-up location unless written approval have been given by Vintage Letters & Co.
  10. Raw Letters / Props – You are welcome to decorate our RAW series with florals or candles but must not leave any flower / pollen stains or candle wax on the letters. Any damage or stains will result in the hirer being invoiced for sanding / re-staining or replacement of letters.
  11. Any Special Offers or Promotions run by VL & Co may have extra specific T&C’s but our normal T&C’s and Hirer Agreement still applies.
  12. Wine Barrels – Wine Barrels are to be in the same condition as they were left, any graffiti, missing parts (e.g. corks, plugs), or general damage from mis-use will result in the hirer being invoiced for repair or complete replacement of the barrel.
  13. Elevation / hanging etc of Letters incur additional costs and call out fees, all structures need to be inspected by VL & Co before delivery.

 


 

Beware of cheap imitations; our products are made at the highest quality, with high grade materials. Vintage Letters & Co has the largest selection of light up letters in Australia.

Vintage Letters & Co is a registered trademark and any unapproved copying of text or images is illegal and legal action will be taken.